ABSTRACT
Introduction: Within the technological development path, chatbots are considered an important tool for economic and social entities to become more efficient and to develop customer-centric experiences that mimic human behavior. Although artificial intelligence is increasingly used, there is a lack of empirical studies that aim to understand consumers' experience with chatbots. Moreover, in a context characterized by constant population aging and an increased life-expectancy, the way aging adults perceive technology becomes of great interest. However, based on the digital divide (unequal access to technology, knowledge, and resources), and since young adults (aged between 18 and 34 years old) are considered to have greater affinity for technology, most of the research is dedicated to their perception. The present paper investigates the way chatbots are perceived by middle-aged and aging adults in Romania. Methods: An online opinion survey has been conducted. The age-range of the subjects is 40-78 years old, a convenience sampling technique being used (N = 235). The timeframe of the study is May-June 2021. Thus, the COVID-19 pandemic is the core context of the research. A covariance-based structural equation modelling (CB-SEM) has been used to test the theoretical assumptions as it is a procedure used for complex conceptual models and theory testing. Results: The results show that while perceived ease of use is explained by the effort, the competence, and the perceive external control in interacting with chatbots, perceived usefulness is supported by the perceived ease of use and subjective norms. Furthermore, individuals are likely to further use chatbots (behavioral intention) if they consider this interaction useful and if the others' opinion is in favor of using it. Gender and age seem to have no effect on behavioral intention. As studies on chatbots and aging adults are few and are mainly investigating reactions in the healthcare domain, this research is one of the first attempts to better understand the way chatbots in a not domain-specific context are perceived later in life. Likewise, judging from a business perspective, the results can help economic and social organizations to improve and adapt AI-based interaction for the aging customers.
ABSTRACT
The COVID-19 pandemic obliged the Romanian government to take drastic measures to contain the virus. More than this, they imposed the heaviest restrictions in the EU. For more than a month, during the lockdown period, everything stopped: schools and universities had only online classes, national and international flights and gatherings were forbidden, and many restrictions for travel were imposed. This paper analyzes the changes that occurred in electricity consumption linked with economic growth, during the pandemic, in Romania. For a better understanding of the correlations between gross domestic product (GDP) and electricity consumption (EC) in different economic contexts, the period 2008–2020 was divided into three series: the 2008–2012 financial crisis and the post-crisis recovery period, the 2013–2019 period of economic growth, and the Q1–Q3 2020 pandemic period. Using correlation coefficients and regression analysis, the authors found that the GDP decoupled from EC in the first period. The increase in GDP led to an increase in the consumption of electricity and the electricity produced from RESs in the second period. In Q3 2020, the real GDP is different from the calculated GDP, due to the pandemic. In Romania, the electricity consumption decreased within the first nine months of the pandemic due to the economic contraction. The electricity that comes from coal and hydropower plants suffered the biggest decrease. If the electricity that comes from NRESs can be adapted to the economic demands, the quantity of electricity that comes from RESs will be influenced by the climate conditions.